Return Policy

RETURNS & EXCHANGES

Unused, unworn and unwashed? No problem. At PHAX, we know that you can't beat a great return policy. It's just another reason to love PHAX .

We hope you love your new items from PHAX . But if for some reason your order isn't just right, we have a simple, no-hassle return policy. If the item is unused, unworn, unwashed and within 30 days of shipment, return it to us for a refund. We do not accept returns if it has been more than 30 days since your order was shipped.

 

RETURN YOUR PURCHASE

1) Please start your return by visiting https://phax12.returnly.com. Once we receive your return request we will approve within 5 days of receipt. 

2) PHAX accepts returned items that are unused, unworn, unwashed and within 30 days of shipment. It is mandatory to have all sales labels and hygienic protectors, returned good should be as received in original packaging.

3) PHAX keeps the right to accept claims with previous analysis and review of the product, checking that garment condition comply with previous commented conditions.    

4) PHAX is not responsible for goods loss, stoles or damaged during return transportation.

 

DEFECTIVE ITEMS

PHAX will exchange any item deemed defective (due to a manufacturing defect) within 30 days of shipment when accompanied with an original receipt. PHAX uses only the finest quality fabrics, however, we are not liable for any damage or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils deemed as not normal wear and tear.

PHAX cannot accept returns for any worn swimwear. Returned or exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be returned to the customer, and refunds / exchanges will not be processed.